Returns & exchanges

Online returns and exchange policy

Shoes must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn. Please email: CustomerService@Lennylu.com and request a return label and one will be emailed to you.  

Packages should be returned to:
Lenny Lu
Attn: LennyLu Returns
4303 Nightmist Ct.
Katy, TX 77494

If you choose to EXCHANGE your merchandise, please indicate the replacement size, style and color on the packing slip in the section marked "Internet Exchanges." Include the packing slip in your package. LennyLu will provide FREE outbound shipping for the replacement item(s).

If you choose to RETURN your merchandise, please indicate RETURN FOR REFUND on the packing slip in the section marked "Internet Refund". Include the packing slip in your package. You will be refunded the purchase price of the unworn item(s) to the original payment method used.